FAQ

Do you require a meet-and-greet before booking?

Yes, we would love to have a Virtual Meet & Greet before you book with us to ensure that we meet your expectations and can provide the best care for your pet. However, we understand that some of you may not be comfortable using tech tools, so feel free to message us to discuss your needs and confirm we’re the right fit to take care of your furry family members.

We kindly ask for at least 3 days’ notice if you need to cancel your booking. Cancellations made within 3 days will incur a 50% charge, and same-day cancellations will be charged 100%.

Our boarding and daycare services include:

  • Morning walks, mid-day play sessions, and evening walks
  • Regular feeding based on your pet’s schedule
  • Socialization opportunities at dog parks (if allowed by the owner)
  • Individualized care and attention
  • Updates and photos of your pet during their stay

Unfortunately, for privacy reasons we don’t offer home visits. However, we’re happy to answer any questions or provide virtual glimpses to help you feel comfortable.

We typically care for up to four dogs at a time. As a team of two dedicated caregivers, we carefully consider each dog’s personality, compatibility with the group, and specific care needs, ensuring every dog receives the personalized care and attention they deserve.

What types of pets do you accept (e.g., dogs, cats, small animals)?

We specialize in caring for small dogs and cats. We offer daycare and overnight care for dogs, as well as overnight care for cats. At this time, we’re unable to accommodate other types of pets.

Yes, we do! However, it’s essential that you inform us in advance so we can plan accordingly to avoid hosting multiple unspayed or unneutered pets simultaneously, ensuring a safe and stress-free environment.

Yes, we’re experienced in caring for pets with special needs or medical conditions. Please let us know the details about your pet’s requirements so we can provide the best care possible.

We have two resident cats, so their safety is just as important as the safety of the pets in our care. All pets must be up to date on their core vaccinations, including rabies. Proof of vaccination is required before your pet’s stay. Bordetella vaccination is strongly recommended for dogs. For everyone’s safety, we may be unable to accommodate dogs showing signs of coughing, frequent sneezing, nasal discharge, repeated or unexplained vomiting or diarrhea, or any other potentially contagious illness.

Absolutely! We understand how challenging separation anxiety can be for pets. We provide a safe and calm environment, giving them the space and reassurance they need to feel comfortable.

What does a typical day look like for boarding or daycare pets?

For dogs, A typical day begins with a morning walk, followed by breakfast. After they’ve had time to digest, we enjoy indoor playtime to keep them active and happy. In the afternoon, we take another walk or, with the owner’s permission, suitable dogs may visit a nearby off leash dog park for exercise and socialization. We wrap up the day with an evening walk and dinner.

For cats, our home is a haven. We provide plenty of toys, including tunnels and scratching posts, and even play interactive cat TV games to keep them entertained. Their day includes cuddles (if they enjoy it), interactive play, clean litter boxes, fresh water, and meals served on their schedule.

We take dogs out for walks or potty breaks one to four times a day—morning, afternoon, evening and before bed. Each outing typically lasts 15–30 minutes, depending on the dog’s condition and size, as every dog is a little different. Additional potty breaks can be arranged based on your pet’s needs.

For cats, we ensure the litter box is cleaned regularly and provide plenty of attention and care throughout the day.

For dogs, we offer indoor and outdoor playtime, including games like fetch and tug of war. With the owner’s permission, suitable dogs may also visit off leash dog parks for exercise and socialization.

For cats, we spoil them with interactive play using feather toys, laser pointers, tunnels, and scratching posts. We also go the extra mile by playing cat TV games for mental stimulation.

Quiet time with petting or brushing is available for dogs and cats who prefer a calmer environment.

We ask that you bring your pet’s usual food and treats to avoid any digestive issues. However, if needed, we can provide basic treats or food

Yes, absolutely! Bringing their favorite toys, bedding, or even a blanket from home can help your pet feel more comfortable and relaxed during their stay.

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