TERMS OF SERVICE

FurFurni Terms of Service

These Terms of Service (“Agreement”) are entered into between FurFurni (“we,” “us,” or “our”) and the pet owner (“Client,” “you,” or “your”).

By booking any of our services, including but not limited to boarding and daycare, you acknowledge that you have read, understood, and agreed to the following terms and conditions.

1. Service Agreement

By using our pet sitting services, you agree that FurFurni will provide care for your pet(s) under the conditions and policies outlined in this Agreement.

We reserve the right to refuse service to any pet or client for any reason.

2. Pet Health & Vaccinations

All pets must be up to date on required vaccinations, including rabies, distemper, and bordetella for dogs. Proof of vaccination is required before service.

Pets must be free from fleas, ticks, and contagious diseases. If a pet is found to have fleas or ticks, a treatment fee may be charged, or the pet may be refused entry.

We reserve the right to refuse service to pets with aggressive behaviour or serious health issues that have not been disclosed.

3. Behaviour & Socialization

Pets must be non aggressive and comfortable around other animals and people.

If your pet exhibits aggressive behaviour, we may contact you for immediate pickup and/or cease services without a refund.

If your pet causes harm or damage to another pet, person, or property, you will be responsible for any costs incurred.

4. Emergency Care

In the event of a medical emergency, we will make every effort to contact you. If you cannot be reached, you authorize FurFurni to seek veterinary care for your pet at your expense.

You agree to cover all costs related to your pet’s medical treatment, including veterinary visits, medications, and emergency procedures.

5. Drop Off & Pick Up

Drop off and pick up times must be scheduled in advance and respected.

Daycare pickup is required by 7:00 PM.

Late pickup fees apply as follows:

7:01 PM to 8:00 PM, $8
8:01 PM to 9:00 PM, $12
9:01 PM to 10:00 PM, $18

Late pickup fees are charged in addition to the regular daycare fee and are based on the actual pickup time.

If an unexpected situation may delay your pickup beyond 7:00 PM, please let us know as soon as possible. Depending on availability, we may be able to accommodate a later pickup. Late pickup fees may still apply.

10:00 PM is the latest pickup time for daycare. Any stay beyond 10:00 PM will be treated as an overnight boarding stay and charged accordingly.

Repeated late pickups may affect future daycare availability.

If your pet is not picked up within 24 hours after the agreed pickup time and we are unable to reach you or your emergency contact, your pet may be considered abandoned, and appropriate action may be taken in accordance with applicable laws.

6. Cancellations & Refunds

Daycare

Cancellations made at least 3 days in advance are eligible for a full refund.

Cancellations made less than 3 days in advance will be subject to a 50% charge.

Boarding

Cancellations made at least 7 days in advance are eligible for a full refund.

Cancellations made less than 7 days in advance will be subject to a 50% charge of the total booking amount.

Same day cancellations and no shows will be charged 100% of the booked service fee.

7. Liability & Waiver

You acknowledge that pet care involves some level of risk, including injury, illness, or unforeseen incidents.

FurFurni is not liable for any injury, illness, or loss of your pet unless caused by gross negligence on our part.

You agree to hold FurFurni, its employees, and affiliates harmless from any claims or damages resulting from the services provided.

8. Personal Belongings

We are not responsible for lost or damaged personal items left with your pet, including collars, leashes, toys, beds, and other belongings.

9. Photography & Marketing

We may take photos or videos of your pet while in our care for client updates and promotional purposes.

If you do not wish for your pet’s photos or videos to be used for promotional purposes, please inform us in writing.

10. Agreement to Terms

By booking a service with FurFurni, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of this Agreement, you should not proceed with using our services.

Phone: 647 365 3658
Email: Booking@furfurni.com

Thank you for choosing FurFurni to care for your pet.